Refund policy

Returns & Cancellations Information

We hope that you’ll be really happy with your products. However, if for any reason you wish to cancel your order, either prior to despatch or after delivery, we have a no questions cancellation and returns policy.

• You are entitled to cancel your order at any time up to (a) 14 working days after receipt in the case of standard products or (b) in the case of customised or custom-made products, at any time up until work commences upon the customisation or manufacture of such products. In each case, e-mail us at info@batikying.com or contact us, to confirm the cancellation.
  
  
• If you wish to cancel your order after the products have been despatched, please e-mail us at info@batikying.com or contact us as soon as possible. Then, simply return the relevant products to us – unused, in perfect condition and accompanied by proof of purchase – within 14 days of receipt for a full refund. 
  
  
• Items returned must be in their original sale condition (unopen, unpainted and unused with all original packaging and labels). You will be responsible for the cost of returning the products which are not faulty and which were not delivered to you in error.
  
  
• We will not accept liability for any products lost or damaged during transit, so please consider returning any products by an insured, tracked service. If you choose not to insure and track the return to us, however, we would not expect the cost of return to be greater than the cost you paid us for delivery.
  
  
• Refunds will be made by the same method by which payment was received and may take up to 14 days to be credited to your account. Please e-mail us at info@batikying.com or contact us for the refunds instruction. 
  
  
• Gift vouchers cannot be returned for change of mind reasons.